AI is moving beyond conversation. As AI agents begin to make decisions, take actions and interact with users on behalf of businesses, how can organisations unlock the potential of agentic AI without compromising security, accountability or trust?
Join Sumsub, Fin and DKM Ecosystem for an evening of insights, discussion and networking during Hong Kong FinTech Week. Bringing together perspectives on AI-powered customer experiences and digital identity, we’ll explore how businesses can deploy autonomous AI more confidently while strengthening identity verification, preventing fraud and maintaining clear accountability.
From seamless customer journeys to secure digital interactions, discover how AI innovation and digital trust can work together to shape the next generation of intelligent services.
What to Expect
The Next Generation of Customer Experiences
Explore how AI agents are transforming customer journeys through personalised interactions, intelligent assistance and more autonomous services.
Securing the Agentic Infrastructure
Discover how digital identity verification, fraud prevention and security controls can help businesses balance frictionless user experiences with effective risk management.
Accountability & Governance in AI
Discuss practical approaches to transparency, data privacy and regulatory compliance as AI agents increasingly act on behalf of users and organisations.
Industry Insights & Networking
Exchange ideas with professionals working across AI, fintech, digital identity and customer experience in a relaxed setting during Hong Kong FinTech Week.
Agenda
17:30 | Registration & Networking
18:00–18:15 | Opening Remarks
18:15–18:45 | Panel Discussion: Trust in the Agentic Era: Building the Next Generation of Customer Experiences
18:45–19:15 | Use Case Showcase
19:15 onwards | Drinks, Bites & Networking
About the Venue
Set in a retro-inspired space in the heart of Hong Kong, the venue offers a relaxed atmosphere for meaningful conversations, fresh perspectives and informal networking over drinks and bites.
Located approximately a 10-minute walk from Central MTR Station, it’s an easy stop for an evening of conversation and connection during Hong Kong FinTech Week.