• English
  • 繁體中文
  • 简体中文
  • 한국어
  • 日本語
FIN · APAC Solution Partner · Listed on Intercom →

Scale Customer Service with Fin AI Agent

Fin is an AI-powered customer agent built to deliver instant, accurate, human-quality support at scale. DKM Ecosystem helps businesses deploy Fin with localized onboarding, scenario design, integration, and ongoing support.

Get in Touch
Verified in Official Directory Verify now
Fin AI Agent resolving a customer conversation
75% conversations resolved by Fin, autonomously
91%Fin answer rateSwyftx · crypto exchange
60,000daily conversations handledInter · digital super-app
~70%support workload reducedAI design platform
84%customer satisfaction (CSAT)Gamma · 50M+ users
Use cases

Teams that scaled support with Fin

From fintech super-apps to fast-growing AI products, see how organizations resolve more conversations, faster—without growing headcount.

Fintech · Super-app

Inter

Digital bank & retail super-app · Brazil & US · 20M+ customers

Inter replaced a costly manual support model with Fin's platform—integrating its IBM Watson bot "Babi" and Salesforce CRM into one workspace, with self-service Articles and social channels. The result: support that scales effortlessly with explosive growth.

11K→60Kdaily conversations scaled
60%of requests resolved by the bot
81active-customer NPS
<1 minfirst response time
Crypto exchange

Swyftx

Australian crypto exchange · 400+ assets · since 2019

Facing surging, security-sensitive queries from hundreds of thousands of traders, Swyftx deployed Fin AI Agent—engineered for strict data-privacy compliance. A curated, AI-ready knowledge base let Fin clarify ambiguous questions and answer in context, safely.

91%Fin answer rate
+48.5%automated resolution uplift
40+ hrssaved every week
10 wksthousands of chats resolved
AI SaaS

Gamma

AI presentation & website builder · 50M+ users

With ~30K monthly conversations across time zones and languages, Gamma chose lean growth over headcount. Fin now joins 100% of conversations—detecting sentiment, routing intelligently, and even auto-handling Stripe refunds and payment issues, in users' native languages.

75%resolved by Fin, independently
94%→24%human handling reduced
18,000+resolutions per month
84%customer satisfaction
AI design platform

Global AI Design Platform

$130M Series B · $30M ARR in 4 months · 200K DAU

A 5-person team was overwhelmed by 600+ daily inquiries worldwide. DKM Ecosystem deployed Fin Advanced with Copilot for 6 agents, Fin AI, Onboarding and multilingual Messenger—an "AI-first, human-assisted" model that went live in just two weeks.

~70%support workload reduced
600+daily inquiries absorbed
2 weeksfrom trial to go-live
5→∞tiny team, global coverage
The platform

A complete solution for AI and human agents

One natively-integrated system—where the AI agent, AI copilot, and AI insights work together on every conversation.

Fin AI Agent

The world's leading AI agent

Fin resolves complex, multi-step queries on its own—clarifying ambiguous requests, taking real actions, and escalating only when it should. Available 24/7 across every channel and language.

  • Autonomous resolution of front-line and complex questions
  • Trained on your Help Center, articles, snippets and policies
  • Built for strict data-privacy and compliance requirements
  • Transparent reasoning you can inspect and trust
Fin AI Agent conversation
Copilot

An AI assistant for every agent

Copilot pulls context from past conversations and your knowledge sources to draft accurate replies—so human agents resolve tickets faster, with sources cited every time.

  • Instant, context-aware answer drafting
  • Cites the relevant articles and sources used
  • One click to add suggestions to the composer
Copilot drafting a reply in the Inbox
Insights & Always-on QA

See and improve service quality, in real time

AI-powered analysis scores every interaction—surfacing automation rate, CX Score, resolution funnels and the reasons behind them, so you act on trends instead of guessing.

  • Automation, involvement and resolution metrics at a glance
  • CX Score with positive/negative reason breakdowns
  • Always-on QA monitoring across all conversations
Fin AI Agent performance dashboard
Omnichannel Helpdesk

Every channel, one workspace

Consolidate email, chat, phone, WhatsApp and social into a single Inbox—with no-code workflows for routing, SLAs and escalation, plus deep apps and integrations.

Messenger Email Phone WhatsApp Social Help Center No-code Workflows CRM · ERP · KYC Salesforce · Stripe · Shopify
Omnichannel illustration
Value-added services by DKM Ecosystem

Five service packs, from enablement to integration

Standard packages or customized by your maturity, integration scope and API readiness—delivered as training, scenario delivery, support, advisory and integration.

01

Onboarding Sessions

Structured, role-based enablement for Admins, Agents and Managers—not just a feature tour. Foundation → configuration → operation → optimization.

Bilingual EN / ZH
02

Use Case Service Pack

A focused 1–2 week delivery around one business scenario: analysis, design, configuration, testing and go-live handover.

1–2 week delivery
03

Daily Technical Support

Remote intake, diagnosis, handling and closure across Messenger, Workflow, Fin AI, Inbox and Help Center—with P1–P4 SLAs.

P1 first response ≤ 2h
04

Advisory Support Pack

Higher-level consultant involvement for usage, optimization and scenario rollout. Purchased as a man-month pool, consumed by person-days.

From 0.5 PD / request
05

Integration Development

Connect Fin to CRM, ERP, KYC/KYB, payment, booking or ticketing systems—data lookup, write-back, Data Connector, middleware & security.

2–6 week cycle
★

Scenario Examples

WhatsApp service · KYC status · deposit & withdrawal · login security · order status · refund / return · billing · VIP routing · complaint handling.

35+ industry scenarios

Specialized add-on packs

Optional packages sold separately by maturity and business priority—combine them with onboarding, support, advisory, scenario delivery or integration as needed.

Fin AI Optimization & QA Help Center & Content Optimization Workflow Automation Audit Channel Enablement Inbox Operation Enablement Insights & Reporting Review Data Attribute Governance Quarterly Optimization Review
Onboarding training courses

A structured path from kick-off to go-live

A recommended role-based training journey for customer-facing implementation teams—flexible by topic, and adaptable to your specific use cases.

01
Week 1

Lay the Foundation

  • Kick-off
  • Workspace Configuration
  • Technical Implementation
02
Week 2

Help Desk Enablement

  • Help Desk Strategy
  • Workflows
  • Support Content & Help Center
03
Week 3

Automate with Fin AI

  • Fin AI Agent
  • Automation Review
04
Week 4

Prepare to Launch

  • Agent Training
  • Manager / Team Lead Training

Onboarding Sessions Catalog

Pick the sessions that fit your team. Every session ships with a bilingual deck, recording/notes, post-training actions and best-practice guidance.
Kick-off CallScope, timeline, access & testing setup
Technical ImplementationData, Messenger install & integrations
Workspace ConfigurationRoles, branding, email & Help Center
Help Desk StrategyTeams, assignment & workload management
WorkflowsTriggers, templates & triage bots
Fin AI AgentLaunch, test, resources, CSAT & reporting
Support ContentArticles, collections & macros
Automation ReviewBot review & conversation data attributes
Agent TrainingHelp Desk usage, routing & reporting
Manager / Team LeadSLAs, views, custom reports & macros
Proactive SupportTours, checklists, surveys & tooltips
Permissions, Security & PrivacyRBAC, 2FA, SSO & activity logs
Multi-brand ConfigurationBrand settings, Messenger & Help Centers
Technical Follow-upOpen Q&A and go-live readiness
30-day

Pick 4 core topics for a fast, focused launch.

60 / 90-day

Follow the recommended path—about 8–10 training hours.

90-day

Adds bespoke sessions after the 30-day mark.

Upcoming Event
Oct 7-8｜TOKEN2049 Singapore 2026｜Web3 × Fin: Explore the Next Generation of AI Agent-Powered Customer Service

Oct 7-8｜TOKEN2049 Singapore 2026｜Web3 × Fin: Explore the Next Generation of AI Agent-Powered Customer Service

2026-10-07 09:00 (GMT+8) 2 days DKM Ecosystem × Fin

Join DKM Ecosystem × Fin at TOKEN2049 Singapore 2026 on October 7-8 to explore how Fin AI Agent is transforming Web3 customer service with intelligent, 24/7 user support.

View Details