Product updates, implementation playbooks and customer-service automation know-how from DKM Ecosystem — Fin's certified APAC solution partner.
In the daily work of customer service teams, the real time-sink is often not the communication with customers itself, but repeatedly searching for answers across different systems, documents, and historical conversations. Help centers, internal knowledge bases, and past cases…
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Recently, Intercom was certified as a Shopify Plus Technology Partner , a development that has attracted significant attention in the eCommerce industry. As part of Shopify’s partner program designed to support high-growth merchants with advanced technology and solutions, this…
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Customer communication becomes complex not because there are more problems, but because the tools are too fragmented. Phone calls, chat, video, and screen sharing are spread across different systems, breaking context and forcing support teams to constantly switch interfaces. The…
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In day-to-day customer support operations, “off-topic answers” are one of the most common—and most frustrating—experiences for customers. Whether it’s AI support or human agents, the root cause is often not a technology issue, but fragmented content: knowledge bases duplicated…
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Every customer conversation is a vital signal for understanding users and optimizing experiences. Yet for a long time, this valuable information has often been confined within customer support platforms, making it difficult to share and apply across the organization. Starting…
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Want to make your customer support team more efficient and intelligent? More and more businesses are now leveraging AI-powered customer support platforms to improve service efficiency and customer experience. As a global leader in intelligent customer support and customer…
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As one of Australia’s leading cryptocurrency exchanges, Swyftx is headquartered in Brisbane, Queensland, and provides hundreds of thousands of users with the ability to buy, sell, and trade more than 400 crypto assets. Since its founding in 2019, Swyftx has remained committed to…
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At the Pioneer 2025 conference, Intercom launched the brand-new generation of AI customer support agent— Fin 3 . It not only addresses routine inquiries but also deeply understands complex issues and delivers context-rich support across multiple channels. Fin 3’s core goal is to…
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Intercom is a global leading customer operations and messaging platform, dedicated to delivering personalized and automated communication across the entire customer lifecycle (from prospects to loyal users) through a unified intelligent system. It helps enterprises efficiently…
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